Frequently Asked Questions

Policies and Refunds

What is your refund policy? Our refund policy allows refunds within 14 days of purchase or enrollment where applicable. Some products and services are non-refundable; see the Refund Policy page for full details, including exclusions and how to submit a request. Refunds are processed within 5-10 business days after approval.

What is your privacy policy? We protect your personal information in accordance with our Privacy Policy and applicable law. We do not sell your data. For a full description of how we collect, use, and disclose information, see the Privacy Policy page.

Onboarding and Documents

What documents do I need for onboarding? Required documents depend on the product or service. Typically you will need a government-issued ID, proof of address, and any application forms specific to the service. Our Onboarding Policy page lists a full checklist by product category. You can also call us for a tailored list.

What are the steps to get started? Steps generally include: (1) Choose the product or service, (2) Complete the application or intake form, (3) Submit required documents, (4) Schedule an appointment or activation call. Some services have additional steps; see the specific service page and our Onboarding Policy.

Contact and Support

How do I contact support? Visit our Contact page for phone numbers and branch locations. You can also reach us during business hours at the numbers listed on each location page. For general questions, start with the FAQ and policy pages.

Where is the nearest location? We have multiple locations; see the Locations section for addresses, hours, and services offered at each site. Our main contact line can help you choose the best location for your needs.